We use a five-step methodology to address the key challenges of moving into the digital world.
At the start of each project, we dig deep to understand your needs in the context of the overall healthcare landscape and to map the best way forward for you.
We understand that digital solutions are powerful enablers but only as part of a bigger picture. So when we design solutions for you, we apply design thinking to optimise your safety-related processes.
We also create a comprehensive governance and communication plan to build engagement and enthusiasm among all stakeholders.
Co-designing the solution with key stakeholders can take many forms. We gather your business issues and work out how a technical solution can address these. We keep your reporting needs front of mind from the outset so that you will be able to assess the effectiveness of our technical solution.
We use prototyping and high-fidelity mock-ups to test and refine our solution. Our Agile methodology provides frequent opportunities for you to review and feedback on the design and functionality. This includes pre-build testing with end users to check relevance and usability throughout the process.
We appreciate that patient safety is driven inherently through behavioural change in both HCPs and patients, and we draw on approaches based on research into behavioural science.
Our next step is to build a core solution that meets your risk management needs. We work closely with your IT teams to meet all security, data protection and validation requirements, whilst positioning our solution alongside your existing IT infrastructure in the most effective way.
Our build packages include a tailored testing plan as well as technical support and maintenance.
A good digital solution is one thing; making it work in countries around the world with tailored content is quite another.
We know there is so much more to “localisation” than translation into the local language and we have years of experience in developing and delivering plans that meet the organisational, regulatory and training needs of local affiliates.
Building relationships with each affiliate team is an important part of successful implementation, and here we refine and bring to life parts of the engagement plans drawn up at the start of the project, to maintain momentum and maximise benefits.
Having considered your data gathering needs from the outset, you assess the effectiveness and impact of our solutions for your internal stakeholders, as well as for HCPs and patients.
Knowing what works well and what requires improvement feeds into your next steps, fostering continuous improvement on the journey to digitally enhanced patient safety.